Refund policy
Thank you for shopping with Katrinaz Box!
We want you to absolutely love your purchase, and we truly do our best to provide the best customer experience from start to finish. Every order is carefully packaged with close attention to detail to ensure you receive your items in perfect condition. If for any reason you’re not completely satisfied, eligible items may be returned or exchanged within the stated return window once approved by our team.
Before submitting a return request, please take a moment to review our full policy below. This helps us assist you quickly and ensures a smooth and seamless process
QUICK OVERVIEW
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Returns accepted within 7 calendar days of delivery
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Store credit only for all approved returns
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No exchanges
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Non-returnable items include: custom pieces, pre-orders, earrings, digital products, e-gift cards, clearance items
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Damaged or incorrect items must be reported within 72 hours
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Cancellations allowed only within 2 hours (with limitations)
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Unauthorized returns are not accepted and may require a reshipment fee
ELIGIBILITY FOR RETURNS
We accept returns for eligible items only within 7 days from the date of delivery. This means you have 7 calendar days after order shows delivered to request a return.
To qualify:
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The return request must be submitted within the eligibility window
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The return must be approved by our team before the item is shipped back
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The item must be returned using the instructions provided in our approval email
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items must be unworn and unused
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In original packaging (including jewelry box, pouch, tags, or protective wrapping)
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In “sellable condition,” meaning the item is exactly as originally delivered
NON-REFUNABLE/ RETURNABLE ITEMS
Certain types of items cannot be returned, exchanged and are ineligible for a refund and/or store credit of any kind.
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Custom products (made to order, personalized items)
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Pre-Order Items (products that are not in stock at the time of purchase)
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E-Gift cards (digital, not a physical card)
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Digital Products (this can include guides, e-books, templates, courses, or any downloadable files)
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Earrings (due to sanitary reasons)
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Final sale items (these items are specified and will not restock)
HOW TO START A RETURN
To start your return contact us at returns@katrinazbox.com.
Include the following:
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Full name (First and Last)
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Order number
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Reason for return
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Photos if the item arrived damaged or defective
If your return is accepted, we will provide:
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Instructions for shipping your item back
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Any applicable fees or notes
RETURN INSPECTION PROCESS
Once the returned item(s) are received back to us, they undergo a thorough inspection to verify condition and eligibility.
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Inspections typically take 3–5 business days after the package has been delivered to us.
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After inspection, customers will receive an email notification with the decision: approval or denial of the return request.
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All returns are only eligibly for store credit only unless specified that item(s) shipped damage or faulty
UNAUTHORIZED OR INELIGIBLE RETURNS
Returns will be considered unauthorized if:
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The return is shipped back without contacting us first
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The return is sent after the return window has expired
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The item is worn, used, damaged, or altered in any way
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The item does not match what was originally shipped
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Misrepresented Returns: If a return is submitted for reasons such as “wrong size” but inspection shows the item is damaged, altered, or not in its original condition, the return will be deemed ineligible.
Unauthorized or ineligible returns sent back without prior approval will NOT BE ACCEPTED and automatically be denied and returned to the sender at their expense.
Please note when returning an item you are ONLY ELIGIBLE FOR A STORE CREDIT for the purchase amount, this will not include shipping, discounts and tax fees.
Checking for correct measurements and reading every description before purchasing is well advised to reduce customer returns.
DENIAL/ UNAUTHORIZED RETURNS
If an unauthorized return is mailed to us and the customer is not eligible for a refund to their original payment method or full store credit, the customer must choose one of the following options within 7 days of denial:
Option 1 — Reshipment Fee
Pay to have the item shipped back:
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$7.49 standard shipping (not insured)
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$9.49 standard shipping (insured through our 3rd-party insurance provider)
Option 2 — Partial Store Credit (issued at our discretion)
If the customer does not pay the reshipment fee within 7 days, the package will be discarded and the customer will receive partial store credit, calculated as:
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Item value minus 50%,
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minus shipping fees,
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minus applicable taxes and discounts.
EXCHANGES
We no longer offer exchanges at this time. However, customers may request a return within 7 calendar days of the delivery date. Please refer to our full Return Policy above for complete eligibility requirements.
All approved returns will be issued a store credit only, equal to the product’s purchase price excluding shipping fees, taxes, and any applied discounts or promotional offers. Store credit will be provided once the returned item has been received and inspected.
DAMAGED/ FAULTY/ INCORRECT ITEMS
Please inspect your item(s) upon delivery and contact us immediately if you have received a damaged, faulty, or incorrect item. From the date your order is marked delivered, you have up to 72 hours to contact us.
Failure to report within this time frame will VOID any dispute. Each dispute is handled on a case-by-case basis, and we carefully consider every claim.
Please email support@katrinazbox.com with:
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Name
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Your order number
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A description of the issue
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Clear photos of the item and packaging
Claims submitted after the 72-hour window will not be eligible for replacement.
REFUND POLICY
To be considered for a refund, customers must first initiate the return process in accordance with our established return guidelines. All return requests must follow the proper procedure to be reviewed.
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Refunds are not automatic. All submissions are evaluated individually.
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In general, returns qualify for store credit only unless we determine that Katrinaz Box is responsible for sending a defective, faulty or incorrect item.
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If our evaluation confirms the issue was caused by us, an exception will be made and the refund will be sent to the original payment method, minus shipping and tax fees.
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Regardless if you are issued a store credit or a refund to your original payment method shipping fees and applicable taxes are non-refundable.
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Refunds to original payment method generally reflect within 7–10 business days, depending on the customer’s bank or card issuer. Additional posting time may apply.
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Store credits will be applied within 48 hours of being approved.
HOLIDAY SEASON RETURN POLICY (TEMPORARY)
At Katrinaz Box, we understand that holiday gifting often requires additional flexibility. To accommodate this, we offer an extended return window for eligible holiday orders.
Eligibility:
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Orders placed between November 22, 2025, and December 31, 2025, qualify for an extended return period of 7 additional days after the order is marked as delivered.
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This provides customers with a total of 14 days from the delivery date to submit a return request for eligible items.
Gift Purchases:
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If a gift is purchased for someone else, it is the responsibility of the purchaser to ensure that the recipient is informed of our return policy deadlines or to review the order personally.
Holiday Return Conditions:
All returns during the holiday period must comply with the conditions outlined in our standard Return & Refund Policy:
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Return Requirements: Items must be unworn, unused, and in original packaging.
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Non-Returnable/Refundable Items: Digital products, custom items, and final sale items remain final sale during the holiday period.
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Unauthorized or Late Returns: Returns that don’t meet our policy will be refused or returned to the sender at their expense.
NOT ELIGIBLY FOR REFUND OR STORE CREDIT
The following items are strictly final sale and cannot be returned, exchanged, refunded, or credited under any circumstances:
a. E-Gift Cards
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Non-refundable and cannot be exchanged.
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Treated as currency and cannot be reversed once issued or purchased.
b. Custom or Personalized Items
This includes any item that is:
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Made to order
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Personally engraved
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Custom sized
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Created upon special request
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Altered or customized to customer specifications
Because these items are uniquely created for each customer, they cannot be restocked or resold.
c. Digital Products & Digital Downloads
All digital purchases are final due to their immediate-access nature. This includes:
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E-books
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Guides
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Templates
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Digital files
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Any downloadable content
Once delivered, digital products cannot be retrieved or returned, making them ineligible for refunds or credit.
d. Pre-Orders
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Pre-order items are produced specifically for each customer.
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Orders cannot be canceled, altered, or refunded once placed.
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Production begins immediately, so customers should review details carefully before checkout.
e. Final sale/ Clearance Items
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Items sold at a clearance price are final sale.
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These products will not restock and will be discontinued once sold out.
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Due to limited availability and discontinuation, they are not eligible for returns, exchanges, refunds, or store credit for any reason.
CANCELLATION
Order cancellations are only accepted within 2 hours of placing your order, provided the order has not already entered fulfillment or shipment processing. Due to our efficient processing times, many orders begin production or preparation shortly after checkout. For this reason, we strongly encourage customers to review all order information—including product selections, quantities, shipping details, and payment information—before submitting payment.
Please note that custom items, pre-orders, and digital products are not eligible for cancellation under any circumstances. Custom and pre-order requests are immediately forwarded to our production team upon purchase, and digital products are delivered or processed automatically at checkout. Because these items begin fulfillment instantly, we are unable to modify, cancel, or refund them once the order has been placed.
ORDER CHANGES
Once an order has been submitted, no changes can be made. This includes adjustments to product selections, sizes, customization details, quantities, and shipping information.
To ensure accuracy, please review all order details carefully before completing your purchase. Katrinaz Box is not responsible for errors entered at checkout.
FRAUD PROTECTION & VERIFICATION POLICY
For the protection of our customers and our business, all physical and digital orders may be reviewed for security purposes. We may request verification for high-value or suspicious orders, including confirmation of identity or payment method. Digital products may be temporarily held until payment is fully verified. Orders connected to fraudulent activity, false claims, or chargeback abuse may be canceled, and the customer may be restricted from future purchases.
To view the full Fraud Prevention & Verification Policy, please visit our Terms of Service page.
SIGNATURE CONFIRMATION
For security purposes, a signature confirmation is required for all orders valued at $200.00 or more.
Signature confirmation may also be required for certain custom or high-value items, at our discretion, to ensure safe and verified delivery. Customers are responsible for retrieving packages that require a signature. If a package is returned due to failed delivery attempts, additional shipping fees may apply.
CUSTOMER RESPONSIBLITY
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Review all product details, sizing, and customization information before placing an order.
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Confirm that all shipping and contact information is correct at checkout.
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Track your package once a tracking number has been provided.
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Report any damages, defects, or incorrect items within 72 hours of delivery.
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Be available to receive packages that require signature confirmation (if applicable).
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Understand that orders cannot be changed, canceled, or updated after submission.
To view more details regarding customer responsibility please view our Terms of Service.
For any additional questions regarding returns or refunds, customers may contact us at returns@katrinazbox.com. We aim to respond to all inquiries within 24–48 business hours.
Katrinaz Box reserves the right to update, modify, or adjust this policy at any time and for any reason, without prior notice. Customers are encouraged to review the policy periodically for the most current information.
TERMS OF AGREEMENT: By purchasing from www.katrinazbox.com you accept and agree to all Terms of Services. You also agree that you have read and you fully understand our policies.
