Terms of service

OVERVIEW

This website is operated by Katrinaz Box. Throughout the site, the terms “we,” “us,” and “our” refer to Katrinaz Box. Katrinaz Box offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, you may not access the website or use any services.

Any new features or tools added to the store shall also be subject to these Terms. The most current version of the Terms can be reviewed on this page at any time. We reserve the right to update or change any part of these Terms by posting updates here. Your continued use of the website following any updates constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell products and services to you.

In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/katrinazbox/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/katrinazkloset/privacy_policy).

SECTION 1 — ONLINE STORE TERMS

By agreeing to these Terms, you confirm you are at least the age of majority in your state or province of residence. You may not use our products for illegal or unauthorized purposes. You must not transmit viruses or harmful code. A breach of any Terms will result in immediate termination of Services.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time.
You understand your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted through PCI-compliant processors.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

SECTION 3 — ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is inaccurate, incomplete, or outdated. The material is provided for general information only. Any reliance on the material on this site is at your own risk. We may update content at any time but have no obligation to do so. You agree that it is your responsibility to monitor our site for changes.

SECTION 4 — MODIFICATIONS TO THE SERVICE & PRICES

Prices for products are subject to change without notice.
We reserve the right to modify or discontinue the Service at any time without notice.
We are not liable to you or any third party for modifications, price changes, or service interruptions.

SECTION 5 — PRODUCTS & SERVICES (Online Store)

Product Types

We offer:

Shipping & Delivery

Processing times apply regardless of shipping speed selected.

Shipping time begins after processing time.

Product Representation

Products may vary slightly in color due to screen settings and lighting. Sizes and dimensions are approximate unless otherwise stated. We attempt to display product colors and images accurately but cannot guarantee your device will display colors correctly.

Limitations

We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 — ACCURACY OF BILLING & ACCOUNT INFORMATION

We reserve the right to refuse any order including those that appear fraudulent, duplicated, or suspicious. We may limit or cancel quantities purchased per person, household, or order.

If changes or cancellations occur, we may attempt to notify you using your email, billing address, or phone number provided at checkout.
You agree to provide current, complete, and accurate purchase and account information and to keep your information updated.

For more details, please review our Return Policy.

SECTION 7 — OPTIONAL TOOLS

We may provide access to third-party tools which we neither monitor nor have any control over.

You acknowledge that these tools are provided "as is" and "as available" without warranties or liability.
Your use of optional third-party tools is at your own discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website
Future features and new tools will also be subject to these Terms of Service.

SECTION 8 — THIRD-PARTY LINKS

Certain content may include materials from third parties.
We are not responsible for examining or evaluating third-party content or websites and assume no liability for them.
You should review third-party policies before engaging in transactions.
Complaints or concerns should be directed to the third party.

SECTION 9 – USER COMMENTS, FEEDBACK & SUBMISSIONS

If you submit comments, ideas, proposals, or materials to us, you agree that we may use them without restriction.

We are not obligated to maintain comments in confidence, compensate you, or respond.

We may remove content we deem unlawful, offensive, or that violates intellectual property rights.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. 

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES & OMISSIONS

We may occasionally have errors in product descriptions, pricing, promotions, shipping charges, or availability.
We reserve the right to correct errors and to update, change, or cancel orders without prior notice (including after you have submitted your order).
We have no obligation to update information unless required by law.

SECTION 12 – PROHIBITED USES

You are prohibited from using the site for:
• unlawful purposes
• soliciting unlawful acts
• violating laws or regulations
• infringing intellectual property
• harassment, abusive behavior, discrimination, or obscene content
• submitting false information
• transmitting malware or harmful code
• collecting personal data of others
• spam, phishing, crawling, or scraping
• immoral or obscene purposes
• interfering with security features

Violation may result in termination of your access.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee uninterrupted, timely, secure, or error-free service.
You use the service at your sole risk.
All products and services are provided "as is" without warranties.
Katrinaz Box and affiliates are not liable for any damages, losses, or claims arising from your use of the service or products.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold Katrinaz Box harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service

SECTION 15 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). 

SECTION 17 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party

SECTION 18 – GOVERNING LAW

These Terms shall be governed by the laws of the United States.

SECTION 19 – CHANGES TO TERMS

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

Questions about Terms of Service should be sent to: info@katrinazbox.com

TERMS AND CONDITIONS – SMS/MMS MOBILE MESSAGE MARKETING PROGRAM

Katrinaz Box (“We,” “Us,” “Our”) offers a mobile messaging program (“Program”). By opting into or participating in the Program, you agree to these Mobile Messaging Terms and Conditions and our Privacy Policy (collectively, the “Agreement”). By joining the Program, you also agree to resolve disputes through binding, individual-only arbitration as described in the “Dispute Resolution” section below.

This Agreement applies solely to the Program and does not modify any other Terms and Conditions or Privacy Policy that govern your relationship with us in other areas.

User Opt-In

The Program allows users to receive SMS/MMS mobile messages by affirmatively opting in, including through online or app-based enrollment forms. Regardless of how you opt in, this Agreement applies to your participation.

By opting in, you consent to receive autodialed or prerecorded marketing messages at the number provided. Consent is not a condition of purchase. While you agree to receive messages sent using an autodialer, nothing in this Agreement should be interpreted to suggest all messages are sent using an automatic telephone dialing system (“ATDS”).

Message and data rates may apply.

User Opt-Out

If you wish to stop participating in the Program or no longer agree to this Agreement, reply:

STOP, END, CANCEL, UNSUBSCRIBE, or QUIT

to any message from us. You may receive one final message confirming your opt-out.

These are the ONLY valid methods of opting out.
Any other attempts—including texting different words or verbally requesting removal—are not valid.

Duty to Notify and Indemnify

If you discontinue use of the mobile number associated with your Program subscription—including canceling service, changing numbers, or transferring ownership—you must complete the opt-out process before the number is released.

Failure to do so may result in:

If you fail to notify us of the number change, you agree to be responsible for all resulting costs, including attorneys’ fees.

You agree to indemnify, defend, and hold us harmless from any claim arising from your failure to notify us of a change to your mobile number, including claims under the Telephone Consumer Protection Act (47 U.S.C. § 227) or similar federal/state laws.

This obligation survives termination of your participation.

Program Description

Users who opt in may receive messages regarding:

Cost and Frequency

Message and data rates may apply.

The Program may send recurring automated messages. Additional messages may be sent periodically based on user activity and interactions.

Support Instructions

For help, text HELP to the number you receive messages from or email support@katrinazbox.com.

Email is not a valid method of opting out.
Opt-outs must follow the procedure in the “User Opt-Out” section.

MMS Disclosure

If your device does not support MMS, the Program may deliver SMS messages instead.

Disclaimer of Warranty

The Program is offered on an “as-is” basis and may not be available at all times, in all areas, or on all devices.
We are not responsible for delays or failures in message delivery, as delivery depends on your mobile carrier and network performance.
T-Mobile is not liable for delayed or undelivered messages.

Participant Requirements

To participate, you must:

Not all carriers or devices are supported. Check your plan and device for compatibility.

Age Restriction

You may not use or engage with the Program if you are under 13 years old.

If you are between 13 and 18, you must have permission from a parent or legal guardian.

By participating, you confirm that:

Prohibited Content

You agree not to submit or transmit any of the following through the Program:

Dispute Resolution

Any dispute, claim, or controversy between you and us—or between you and Stodge, LLC d/b/a Postscript or any third-party service provider transmitting messages on our behalf—arising out of or relating to:

shall be resolved exclusively by binding arbitration to the fullest extent permitted by law.

Arbitration Rules

Confidentiality

Except as required by law, neither party nor the arbitrator may disclose:

of any arbitration without written consent.

If a dispute proceeds in court

Both parties waive the right to a jury trial.

Severability

If any part of this section is found invalid or unenforceable, the remainder will still apply.

This arbitration provision survives termination of your participation.

Miscellaneous: You represent and warrant that you have the full rights, power, and authority to enter into these Terms and to fulfill all obligations outlined within them. Your participation in the Program and performance of these obligations will not violate or place you in breach of any other agreement, contract, or legal duty.

The failure of either party to enforce any provision of this Agreement shall not be considered a waiver of that provision or any future rights.

If any part of this Agreement is determined to be invalid or unenforceable, that portion will be limited or removed to the minimum extent necessary, and the remainder of the Agreement will continue in full force and effect.

Any new features, updates, changes, or improvements to the Program will be governed by this Agreement unless expressly stated otherwise in writing.

We reserve the right to modify or update this Agreement at any time. Any changes will be communicated to you. You acknowledge and accept that it is your responsibility to review this Agreement periodically to stay informed of any updates. Your continued participation in the Program after changes have been posted constitutes acceptance of the modified Agreement.

TERMS OF PURCHASE — DIGITAL PRODUCTS

By completing your purchase, you confirm that:

Fraud & Chargeback Prevention

To protect against fraudulent chargebacks:

Email Responsibility

You are responsible for checking your inbox, spam folder, and ensuring your email is entered correctly at checkout.

TERMS AND CONDITIONS – FRAUD PREVENTION & ORDER VERIFICATION

To ensure the safety of our customers and protect the integrity of our business, Katrinaz Box enforces strict fraud-prevention measures for all orders, including both physical and digital products. We reserve the right to take any of the following actions at our discretion:

a. Order Review & Verification

b. Identity & Payment Verification

For security reasons, we may request verification documents such as:

This step helps prevent unauthorized transactions and protects customers from fraudulent activity.

c. Fraud Detection for Digital Products

Because digital products are delivered instantly and cannot be retrieved once accessed, additional precautions may be applied, including:

Any suspicious attempts to access digital content without valid payment will result in immediate cancellation and potential account restrictions.

d. Order Cancellation

Katrinaz Box reserves the right to:

e. Protection Against Chargeback Abuse

If a customer files false claims, initiates unauthorized chargebacks, or repeatedly disputes valid transactions, we reserve the right to:

TERMS AND CONDITIONS – CUSTOMER RESPONSIBILITY POLICY

To ensure a smooth and accurate shopping experience, customers are required to review and confirm all information related to their purchase prior to checkout. By placing an order with Katrinaz Box, the customer acknowledges and agrees to the responsibilities listed below.

1. Reviewing Product Details

Customers are responsible for thoroughly reviewing all product descriptions, sizing guides, customization details, material information, and any notes provided within the product listing—applicable to both physical jewelry and digital items.

2. Order Accuracy at Checkout

Before completing checkout, customers must verify the accuracy of their:

Once an order is submitted, we cannot modify, cancel, or adjust it in any way.
Errors due to customer oversight—including incorrect shipping information, wrong item selection, or incorrect size—are not eligible for refunds or store credit.

3. Accurate Contact Information

Customers must provide a valid email address and phone number to receive:

Failure to provide accurate contact information may result in delays or missed notifications.

4. Reporting Issues Within 72 Hours

For physical products, customers must report any issues within 72 hours of delivery. This includes:

Proof such as photos or videos may be required for verification. Issues reported after the 72-hour window may not be eligible for assistance, refund, or store credit.

5. Tracking Shipments

Once an order has shipped, customers are responsible for tracking the package using the information provided via email.
Customers are responsible for:

Katrinaz Box is not responsible for lost, stolen, delayed, or misdelivered packages once they are in the custody of the carrier.

6. Secure Delivery Location

Customers must ensure their shipping address is safe and secure for delivery.
Packages scanned as “Delivered” by the carrier are considered successfully delivered and fulfilled.

7. Refused or Unclaimed Deliveries

If a customer refuses delivery or fails to pick up a package held by the carrier, reshipment fees or return-processing fees may apply. Items returned to us due to refusal or non-delivery are handled according to our Return Policy.

8. Digital Product Responsibility

For digital items, customers are responsible for:

Digital downloads cannot be cancelled, retrieved, or reissued once delivered.

9. Payment Authorization

Customers must ensure they are using an authorized and valid payment method to complete their purchase.
Unauthorized chargebacks, fraudulent claims, or misuse of payment methods may result in:

10. Understanding Jewelry Variations

Customers acknowledge that slight variations in color, texture, or appearance may occur. These natural variations are not considered defects and do not qualify as damaged or faulty items.

11. Reviewing Store Policies Before Purchase

Customers are responsible for reading and understanding all store policies—including Return Policy, Shipping Policy, and Digital Product Policy—before completing their purchase.

TERMS AND CONDITIONS – LEGAL & GENERAL POLICY

1. Limitation of Liability

By purchasing from Katrinaz Box, you acknowledge and agree that the company shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use or misuse of our products. This includes, but is not limited to:

All products should be used, handled, and maintained according to their intended purpose. Any modification, alteration, or negligence in product care voids any implied warranties.

2. Product Accuracy & Variations

We strive to ensure all product descriptions, images, and listed details are accurate and current. However, the following may occur:

These distinctions are not considered defects and do not qualify for replacement, exchange, or refund.

3. Allergies & Material Sensitivity

Our jewelry and accessories are created using various metals, finishes, coatings, and specialty materials. Customers are responsible for reviewing product information to ensure compatibility with their skin and personal sensitivities.

Katrinaz Box is not liable for allergic reactions, irritation, or adverse responses caused by metals, plating, finishes, or any cleaning solutions used on the products.

4. Copyright & Intellectual Property

All content on this website—including product designs, digital downloads, photographs, branding, text, and graphics—is the exclusive property of Katrinaz Box and is protected under copyright and intellectual property laws.

You may not, under any circumstances:

Unless explicitly stated, digital products are licensed for personal use only.
Unauthorized reproduction, distribution, or commercial exploitation of our intellectual property may result in legal action.

5. Policy Modifications

Katrinaz Box reserves the right to modify, update, or revise any portion of these policies at any time without prior notice.

6. Dispute Resolution

Customers agree to first contact us at support@katrinazbox.com to attempt to resolve any issue or concern informally.

If a resolution cannot be reached, all claims and disputes shall be governed by the laws of Texas, and any legal proceedings shall be brought exclusively within the applicable Texas jurisdiction.

7. Acceptance of Terms

By accessing our website or completing a purchase, you confirm that:

Thank you for choosing Katrinaz Box.
We appreciate your trust and remain committed to providing exceptional products and service.